Autographed Memorabilia – KSKS Sports Collectibles Inc. prides itself on providing 100% authentic memorabilia. In order to ensure that every item in our secure inventory system is guaranteed 100% authentic, we can not accept returns of autographed merchandise (unless damaged in transit). This ensures that a fraudulent item cannot be inserted in place of the authentic item and then sent back to KSKS Sports Collectibles Inc. for sale to another customer, thus nullifying our authenticity guarantee. There are no exceptions.
Damaged Orders - Returns and Exchanges for damaged goods are accepted within 48 business hours of item delivery. In the unlikely event of a damaged item, a replacement item will be sent, store credit issued, or refund applied. KSKS Sports Collectibles Inc. will pay for all shipping costs in a damage event. Damaged items must be held by the customer with the original packaging, so UPS can inspect the damaged package for reimbursement.
Lost Orders - Lost in transit orders must be reported to KSKS Sports Collectibles Inc. immediately. An investigation will be initiated and upon the conclusion of that investigation a new item may be shipped to the customer. Please use the tracking # to track your delivery, if an order is not reported lost to our company within 10 business days of delivery there will be no recourse for reimbursement.
Fees - All returns (including cancellations and refusals) are subject to a 15% restocking fee, as well as any shipping, handling, and UPS charges incurred in returning the item(s), plus the original shipping charge. Please note there are no fees charged for damaged items.
Shipment Times and Guarantees - Please note the processing time on your item, and be mindful of it in connection with your chosen delivery method. No shipment is guaranteed to arrive by any given date. An order received later than the desired date because processing time was ignored is not eligible for a refund.
Non Autographed Item Returns - If you are not satisfied with your item, please contact us at 514 945 9603 or email firstname.lastname@example.org.
Athlete Signatures - Images on the site are a representation of the items. All autographed items are guaranteed authentic. Due to the fact that these are genuine autographs and not mechanical reproductions, signature size and position may vary slightly from item to item.
Gift Certificates- Gift certificates are non-refundable purchases. Certificates can either be mailed or emailed.